Privacy Policy

Introduction

fa66 is a trusted online gaming platform serving players across Bangladesh, offering cricket betting, live casino games, slots, crash games, and more. This Privacy Policy governs how we handle your personal data when you register, play, make deposits, withdraw funds, or contact our support team. We are committed to treating your information with integrity, discretion, and full transparency.

By using fa66, you confirm that you are at least 21 years of age, that you reside in a jurisdiction where online gaming is permitted, and that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree to any part of this policy, please discontinue your use of the platform immediately.

Information We Collect

To provide a safe, fair, and legally compliant gaming experience, fa66 collects certain categories of personal information. This information may be provided directly by you or collected automatically as you interact with our platform. The types of data we collect include:

• Registration details — full name, date of birth, email address, and mobile phone number as provided during account creation.
• Identity verification documents — national identification card (NID), passport, or other government-issued ID as required for KYC compliance.
• Financial data — deposit and withdrawal records, bKash, Nagad, Rocket, or Upay transaction references, and account balance history.
• Technical data — IP address, browser type, operating system, device identifiers, session timestamps, and geolocation data.
• Behavioural data — game history, betting patterns, session duration, page navigation, and in-platform preferences set by you.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless legally required and with your explicit consent.

How We Use Your Information

fa66 uses your personal data solely for legitimate operational purposes related to running a safe online gaming platform. Specifically, we use your information to:

• Create and manage your player account, verify your identity during the KYC process, and maintain accurate account records.
• Process deposits, withdrawals, and bonus allocations including those made via bKash, Nagad, Rocket, and other supported payment methods.
• Deliver platform notifications, account security alerts, promotional offers you have opted into, and service-related communications.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other conduct that violates our terms.
• Improve our platform, personalise your gaming experience, and conduct internal analytics to enhance product quality.
• Comply with applicable laws, respond to legal requests from government or regulatory authorities, and enforce our Terms & Conditions.

Cookies and Tracking Technologies

fa66 uses cookies, pixel tags, and similar tracking technologies to recognise your browser or device, remember your login session, understand how you navigate the platform, and serve you content relevant to your interests. Cookies are small text files stored on your device that do not access other files on your device.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the fa66 platform and your ability to access specific features such as saved preferences or automatic login. By continuing to use fa66 after reviewing this notice, you consent to our use of cookies as described.

Data Sharing and Disclosure

fa66 does not sell, trade, or rent your personal information to third parties for commercial purposes. We may share your data only under the following strictly limited circumstances:

• Service providers — payment processors (bKash, Nagad, Rocket, Upay), identity verification services, fraud prevention partners, and platform hosting providers who are contractually bound to protect your data and use it only for the agreed purpose.
• Legal obligations — government authorities, law enforcement agencies, or regulatory bodies when we are legally required to disclose information, including in response to court orders, subpoenas, or fraud investigations.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of fa66's business assets, personal data may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform if such a change occurs.

In all cases, we ensure that any party receiving your data is required to maintain adequate data protection standards consistent with this Privacy Policy.

Data Security

The security of your personal information is our top priority. fa66 implements industry-standard technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data in transit, firewalls, intrusion detection systems, and access control mechanisms that restrict data access to authorised personnel only.

While we take every reasonable precaution, no online platform can guarantee absolute security. We therefore encourage you to protect your account by choosing a strong, unique password, never sharing your login credentials, and logging out from shared devices. Report any suspected unauthorised access to your account immediately by contacting our support team.

Your Rights

As a user of fa66, you retain certain rights with regard to your personal data. These rights can be exercised by contacting our support team. We will respond to all valid requests within a reasonable timeframe. Your rights include:

• Right of access — you may request a copy of the personal data fa66 holds about you at any time.
• Right to rectification — if any of your information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — subject to our legal and regulatory obligations, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time, and we will immediately stop using your data for those purposes.
• Right to data portability — you may request that we transfer your personal data to you or to another service provider in a structured, machine-readable format where technically feasible.

Please be aware that certain rights may be limited where we have a legal obligation to retain data, for example where your account has been flagged for fraud investigation or where retention is mandated by applicable financial regulations in Bangladesh.

Data Retention

fa66 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and contractual obligations. Specifically, financial transaction records and KYC documents are retained for a minimum period to comply with anti-money laundering (AML) requirements and financial record-keeping standards applicable in Bangladesh.

When data is no longer required for operational or legal purposes, we will securely delete or anonymise it. You may request early deletion of non-mandatory data by submitting a written request to our support team, subject to verification of your identity and our compliance obligations.

Third-Party Services

fa66 integrates with trusted third-party service providers to deliver a complete gaming experience. These include game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming; payment partners including bKash, Nagad, and Rocket; as well as analytics and fraud prevention tools. Each of these providers operates under their own data privacy frameworks and is contractually required to meet data protection standards acceptable to fa66.

fa66 does not control the privacy practices of these third parties and encourages you to review their respective privacy policies. We are not responsible for how external providers handle data that you provide directly to them outside of the fa66 platform.

Payments and Financial Data

All financial transactions on fa66 — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as withdrawals — are processed through secure, encrypted payment channels. We do not store complete card numbers or full mobile banking credentials on our servers. Payment data is transmitted directly to our payment processors using tokenisation and encryption technology, reducing the risk of financial data exposure.

For account verification and anti-fraud purposes, we may retain a record of payment method identifiers (such as the last four digits of a card, or the registered mobile number linked to a bKash account). Withdrawal requests are subject to KYC verification. fa66 reserves the right to hold a withdrawal pending identity confirmation in cases where the account activity is flagged as unusual.

Protection of Minors

fa66 is strictly an adult platform. Players must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been provided by or on behalf of a minor, we will immediately suspend the relevant account, delete the data, and investigate the circumstances. Parents and guardians are encouraged to implement appropriate parental control tools on devices accessible to minors. If you believe a minor has created an account on fa66, please contact our support team immediately.

Changes to This Privacy Policy

fa66 reserves the right to update, revise, or modify this Privacy Policy at any time. Changes may be made to reflect updates in applicable laws and regulations, changes in our data practices, or improvements to our platform. When material changes are made, we will notify registered users via email or via a prominent notice displayed on the fa66 platform, and we will update the effective date shown at the top of this document.

Your continued use of fa66 following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you should discontinue your use of the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fa66 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within a reasonable timeframe. You can reach us at the email address below — please note this is a plain-text contact address and is not a clickable link.

Email: [email protected]